The Rob’s Books website template looked promising, but it hasn’t suited our needs—so I’m starting again. With another template, a fresh pot of tea and a few weary sighs, I’m working towards a welcoming home for our digital books, blogs and growing membership. Thank you for bearing with me!

Chatbots promise faster customer service, but what happens when they cannot help and the only alternative is a telephone call? An examination of automation, accessibility, deaf customers’ communication needs and why businesses must preserve written access to human support.

Behind the Scenes at Rob’s Books Our Latest Publishing Update By Robin Wickens | Rob’s Books | 19 October 2026 If anyone imagines that running an independent publishing venture consists mainly of sitting comfortably in an armchair, writing a few pleasant sentences and occasionally drinking tea, I should probably invite […]