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Chatbots promise faster customer service, but what happens when they cannot help and the only alternative is a telephone call? An examination of automation, accessibility, deaf customers’ communication needs and why businesses must preserve written access to human support.
Behind the Scenes at Rob’s Books Our Latest Publishing Update By Robin Wickens | Rob’s Books | 19 October 2026 If anyone imagines that running an independent publishing venture consists mainly of sitting comfortably in an armchair, writing a few pleasant sentences […]
Being an Author in the Age of Digital Security Passwords, Verification Codes, Online Accounts and the Growing Frustration of Simply Trying to Get Things Done By Robin Wickens | Rob’s Books There was a time when being an author was relatively straightforward. […]
Are We Contradicting Ourselves? Encouraging Children to Read While Asking Them to Spend Less Time on Screens! There’s something rather curious about what we’re doing at Rob’s Books. On the one hand, we’re encouraging children to spend less time endlessly scrolling through […]
A love of stories can begin before the first word. Rob’s Books is developing a completely free, advertising-free family reading membership, bringing together digital stories, rhymes and creative activities for children from birth onwards. With practical encouragement for parents and carers, flexible reading stages and inclusion at its heart, we want to help families enjoy stories together, one little moment at a time.
